terms of service

You can use the following payment methods for payment.

■Credit card
VISA, master, JCB, Amex
*Card payments are made in one lump sum.

■Express checkout
Apple Pay, Google Pay, Shop Pay

■Rakuten Pay
*You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten points! Please use Rakuten Pay, which is ``simple,'' ``safe,'' and ``advantageous.''

■Bank transfer
*For bank transfer, the item will be shipped after the payment is confirmed.

Transfer destination
[Bank name] Sumitomo Mitsui Banking Corporation
[Branch name] Fukuyama Branch (955)
[Account type] Ordinary
[Account number] 0108917
[Account Name] F) Ascon

• Please make the payment to the bank account listed at the time of ordering and in the "Order Confirmation" email.
• The shipping procedure will begin after payment is confirmed.
• If payment is not confirmed within 7 days, your order will be automatically canceled.
• We apologize for the inconvenience, but please bear the transfer fee at your own expense.

・Product shipping timing
Credit card orders placed before 13:00 will be shipped the same day. (Excluding holidays)
Bank transfer → Shipment will be made after payment is confirmed. (Payment will be confirmed at 13:00 on business days)

・Shipping fee
Nationwide flat rate: 500 yen (tax included)
Free shipping on orders over 5,000 yen (tax included)

・Delivery company
Yamato Transport, Japan Post, etc.
We cannot accept requests for delivery carriers. Thank you for your understanding.
We will notify you of the shipping company and tracking number in the shipping email.

*Shipping location varies depending on the product. For an estimate of the delivery date, please check the slip number provided in the "Shipping Completion Email" on the shipping company's website.

Yamato Transport
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Japan Post
https://trackings.post.japanpost.jp/services/srv/search/

We do not accept deliveries overseas.
We do not accept date or time specifications.

Wrapping and Noshi are free (excluding some products).
Please specify on the order screen.
We do not provide carrier bags or message cards.

• Please note that we cannot accept returns due to customer's convenience. However, we will accept returns for unopened products within 7 days of receiving the product.
• Shipping and handling charges for returns and exchanges will be borne by the customer.
• We cannot accept returns or exchanges due to incorrect size or image. Please check in advance at the try-on rental service or in-store.
• If you receive a defective or incorrectly delivered item, please contact us within 7 days of receiving the item. Please note that after this time, we will no longer be able to accept requests for returns or exchanges.

• If more than 8 days have passed since the product arrived
• Opened products (including those only tried on)
• If the item is returned without prior notification
• If you cannot confirm your purchase history
• If the sent items (accessories, etc.) are lost

●Defective product
If there is a defective product such as damage or staining due to reasons not attributable to the customer, we will accept returns or exchanges for the product only within 7 days from the date the product arrives at the delivery destination.
We will bear the shipping costs for exchanging defective items and exchanging incorrectly delivered items.
Please note that if the item is returned without prior notification, we will not be able to accept the item.

In addition to the above, returns and exchanges of products shall be based on our company's separately established regulations.

[Return address]
〒141-0031
Nishigotanda, Shinagawa-ku, Tokyo7-21-11 2nd TOC Building 7F
BABY&Me Customer Center
0800-100-1730
*Please note that you will not be able to receive the item if you do not contact us in advance.